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FREQUENTLY ASKED QUESTIONS
What is your refund policy?Due to Covid-19 refunds will only be permitted up to 24 hours before delivery. Refund will not be available once products are en route to be delivered, with delivery courier, or after delivery is complete. Please contact us at email@example.com if you have any questions or are not satisfied with your product. Given our policy, if you are ordering wholesale, we recommend you order a sample first.
What is your shipping policy?We currently only deliver to Metro Manila. Free delivery to parts of Makati (such as Dasmarinas Village, Urdaneta, San Lorenzo, Forbes Park, Salcedo, and Legazpi). Free delivery also to BGC Tuesday - Thursday (minimum order of 1000 pesos required for BGC). All other locations can be delivered via Grab or Lalamove (care of buyer). If you live outside of Metro Manila, please contact us through viber or email before you order.
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